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FAQs about Orders and Deliveries and the COVID-19 virus

Qadardan Online Shopping’s operations continue but delivery times may be longer than expected.

1. Would I be able to place an order? Will Qadardan deliver the package?

Yes, Qadardan's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for shipping may be temporarily reduced. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

We're working with our selling partners to temporarily prioritize household staples, medical supplies, and other high demand products coming into our warehouses so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure the availability of these products, and continue to bring on the additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship. 

2. What's the status of my order and delivery? Would I be able to change the location of my order?

You can track your order and deliveries from Your Orders on You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

3. Would I be able to still make returns in any case?

Yes. We are still processing returns. To start a return and learn more about returns, please visit the Return Policy Page.

4. Is it safe to receive orders?

For guidance on Coronavirus, please refer to the World Health Organization website.

5. What is Qadardan doing about price gouging?

We are working to ensure that no one artificially raises prices on basic need products during this pandemic and have blocked or removed thousands of items, in line with our long-standing policy. We actively monitor our store and remove offers that violate our policy.

6. What is Qadardan doing to keep customers and employees safe?

We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. We're doing our best to ensure the safety and support of our customers, communities, and employees during this difficult time. We are also working hard to increase the delivery availability of all essential items. Qadardan's delivery team and partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance. You can also choose a safe location where the driver can leave your package if you are not able to answer the door. To provide delivery instructions, please go to Your Address Book and select "Add delivery instructions" for the address you want to update.

7. How can I help those impacted by COVID-19?

The best way you can help those impacted by COVID-19 in Pakistan is by donating to Prime Minister’s COVID-19 Pandemic Relief Fund:

Qadardan Online Pvt. Ltd. 


Tel: PAK +923342992393